Key Takeaways

  • Rayner and Promptly have integrated Eyejourney with Promptly’s Patient Experience Suite to automate patient enrollment in US ophthalmology clinics
  • Eyejourney provides AI-driven patient education, reminders, consent information, and procedural guidance throughout the ophthalmic care pathway
  • The companies say automated enrollment can reduce administrative workload, while previously presented data reported reductions in consultation and chair time of up to 40%

Rayner announced a strategic partnership with US-based Promptly to integrate its Eyejourney digital patient education platform directly into clinic software, enabling automated patient enrollment in the United States.

The integration connects Eyejourney with Promptly’s Patient Experience Suite, allowing patients to be enrolled automatically when they enter a clinic’s system. According to the companies, the process requires no additional manual processing by clinic staff and is designed to fit within existing clinical workflows.

Eyejourney is an AI-driven patient education platform developed to provide personalized information and support throughout the ophthalmic care pathway. The platform delivers educational video content, medication reminders, informed consent information, and surgical guidance before, during, and after ophthalmic procedures.

Rayner said the platform is intended to address challenges associated with patients retaining information provided during clinical consultations. A review published in the Journal of the Royal Society of Medicine reported that patients can forget substantial amounts of medical information provided by healthcare professionals, with one cited finding indicating that 40% to 80% may be forgotten immediately.1

By providing information outside the consultation, Eyejourney is also intended to reduce the amount of chair time clinicians spend answering common questions and repeating educational material.

At DOC 2026, held June 18-20 in Nuremberg, Germany, Thomas Neuhann, MD, presented findings on an AI-integrated digital pathway for ophthalmic patient education and reported reductions in consultation and chair time of up to 40%, according to information provided by Rayner.2

The Promptly integration extends the platform’s reach in the US by automating enrollment and delivery of educational material. Rayner said the approach could reduce administrative demands on clinical and nonclinical staff while providing patients with relevant information at appropriate stages of their care.

“With over 5,000 patients enrolled to date, we are thrilled to bring valuable education and support to patients around the world,” Stanley Windsor, head of digital health at Rayner, said in the announcement. “With this new integration our reach extends significantly, enabling patients throughout the US to access Eyejourney without adding any additional administrative load to the clinics we partner with.”

The integration is now live. Rayner plans to provide additional information about Eyejourney at its booth during the American Academy of Ophthalmology annual meeting in New Orleans, Louisiana, October 9-12, 2026.

References

  1. Kessels, R. P. C. 2003. Patients’ memory for medical information. J R Soc Med. 96(5);219-222. Patients' memory for medical information – PMC
  2. Neuhann, T (2026, 18–20 June). AI-Integrated Digital Pathway for Enhancing Ophthalmic Patient Education and Reducing Perioperative Anxiety [conference presentation]. DOC 2026, Nuremberg, Germany.