Visual Clinic is offering a solution designed to help eye care clinics achieve better patient flow. The software aims to help practices run at peak efficiency, improve the patient experience, maximize practice resources, and keep overhead costs low while optimizing revenue. Additionally, through its innovative Safe Visits module, Visual Clinic provides a streamlined care process that helps eye care clinics get back to volume care safely and efficiently by guiding patients and staff through appointments in the post-COVID-19 environment.
Visual Clinic is a subscription-based software that integrates with practice management and electronic health record (EHR) systems. Visual Clinic’s real-time patient flow solution links and coordinates each step in the patient process so that caregivers can make the best possible use of time and resources. Smooth patient flow reduces operating costs, employee turnover and other expenditures. In addition, more efficient performance means that practices can accommodate more patients in the same amount of time.
“Visual Clinic empowers your practice to grow organically by making the most of your time and improving overall patient satisfaction,” Visual Clinic President Dennis McCafferty said in a company news release. “It reduces patient wait times, streamlines exam flow, and tracks performance in real-time. Every practice has higher potential – and Visual Clinic has the tools to capture it.”
How Visual Clinic works
Visual Clinic uses a series of intuitive interactive screens positioned throughout the practice to organize and track patient flow. There is no need to change processes, as the system can be incorporated into existing practice workflows and layouts of all sizes.
The process begins when the patient checks in for their appointment. The Visual Clinic system alerts staff to the new arrival and designates the appropriate examination room. As the patient goes through the exam flow, Visual Clinic tracks the patient’s location and needs in real-time, ensuring they are never forgotten about or left waiting. When the time comes, the Visual Clinic software will guide available team members to the next patient, which helps prevent miscommunication or procedural hang-ups from occurring.
Visual Clinic then develops business analytic reports that provide practices with the data needed for continuous process improvement and return on investment. The software is browser-based, allowing practices with multiple clinic locations to have operational visibility and analytics for all sites.
“Visual Clinic has been able to positively impact all workflow areas of our clinic,” said Dr. Charles Collins, Eye Care for Rhode Island. “Using Visual Clinic allowed us to focus on the processes, determine the best ‘standard work,’ and figure out where there were outliers. It has helped us to further optimize these processes and focus on clinical problems, which has been a huge release for our doctors. We are seeing more patients and are more relaxed while doing so.”